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Automation Support Services

At JAE Automation, our primary goal is to help our customers make things: better. We believe in partnership with our customers and that we can only truly help them by having a deep understanding of their processes and unique systems. It’s like having a good family doctor that knows you and works with you towards your good health!

We offer Service Level Agreements (SLAs) so customers can:

  • Have access to expertise they don’t have in house
  • Connect remotely to expertise when issues arise
  • Manage costs on a yearly basis for support and project initiatives
  • Have a trusted automation design partner that knows their equipment and processes.
That being said, we also believe that trust is earned and are happy to work with you in any way we can earn that trust before we formalize any long term arrangements.

At JAE Automation, planning & definition is the beginning of a process that ensures your delivered automation project takes everything into account. With that in mind, we can assure every project meets objectives and fits into the broader vision of your facility.

Why choose us?


For nearly two decades, JAE Automation has partnered with companies in all kinds of industry to make things. And make them better.


JAE Automation was founded on the principle that technology isn’t here to displace people, its purpose is to make their lives better. Whether that means better, safer jobs, higher quality products, increased productivity—or all of these things—for us it boils down to this: we exist to make things better.


JAE Automation is a small, full-service design/build industrial automation company based in the heart of Eastern Ontario, Canada. As such we’re nimble, flexible and able to get up to speed quickly. Our experience, product knowledge and ability to provide robust, world-class solutions has allowed us to make things better for customers around the globe.


At JAE Automation, we want to be your long-term partner in making things better. The first step in engagement is to plan a meeting to get to know you and fully understand your goals.